Delinquency Manager · Architecture

How it works

← Agent overview

Accounts managed

12,400

today

Recovery rate

22%

improvement in 90+ DPD

PTP tracked

3,840

promises logged

Value recovered

₹4.50 Cr

this month

End-to-end agent workflowFull orchestration pipeline

Overdue → Recovery / Legal

Daily CBS overdue extraction, DPD bucketing (X/SMA-0,1,2/SUB/DBT/LSS), agent assignment by skill matrix, multi-channel outreach (IVR/call/WhatsApp), PTP tracking, broken-PTP escalation, OTS settlement, SARFAESI notice triggers, and NPA provisioning per IRAC norms.

Workflow execution sequence

Node types & classificationsStartLLM Decision PointDecision GateEscalationOutcomeHuman-in-the-LoopProvision / Protocol