Agent Desk

RECON
All agent desksID: RECON · STAGE 2: SHIP
Treasury & Settlement·Head, Treasury·6 Tools·5 Connectors

Payment Reconciliation

Three-way matching of UPI, NACH, NEFT/RTGS settlement files against CBS and bank statements. Auto-posts matched entries, classifies exceptions.

Operational ROI:99.4% auto-match rate
Live · Human Sign-offStage: SHIP
Daily VolumeToday
24,600
entries matched handled
Audit Concurrence30 days
99.4%99.4%
Human-AI alignment rate
Capacity Returned7 days
340h
Staff hours freed this week
Sign-off QueueReal-time
0items
Queue clean · Zero SLA breach

How it works: Autonomous Execution Pipeline

6 nodes · 1 core banking connectors · 1 AI checkpoints
Deterministic DAG
YesNoSettlement filesNPCIIngest & normaliseCBSThree-way matchAI AGENTMatch found?Post to GLOps review
TriggerSystem callAI Model stepDecision gateHuman sign-offResolvedEscalation
Autonomous DAG Pipeline
Audited Step-by-Step Pipeline Sequence
01
Settlement filesIngest & normalise
CBS
02
Ingest & normaliseThree-way match
AI Agent
03
Three-way matchMatch found?
04
Match found?Post to GL
Yes
05
Match found?Ops review
No
06
Ops reviewPost to GL

Tools & Deterministic Capabilities

Every tool is sandbox-isolated and bound by audit policies
6 Registered Tools
Tool FunctionCapability & Operational MandateTarget ConnectorExecution Policy
ingest_settlement()Ingests UPI, NACH, and NEFT/RTGS settlement files from NPCI and switchesNNPCI UDIRAuto-execute
normalise_format()Normalises heterogeneous settlement formats to a canonical schemaSSwitch LogsAuto-execute
three_way_match()Three-way matches switch records vs CBS entries vs bank statementsFFinacle CBSAuto-execute
post_to_gl()Auto-posts matched entries to the ERP general ledgerFFinacle CBSSign-off Bound
classify_exception()Classifies unmatched entries by exception type (amount, date, ref mismatch)FFinacle CBSAuto-execute
raise_reversal()Raises a reversal request to the counterparty bank for erroneous entriesNNPCI UDIRSign-off Bound

Connected Core Systems & APIs

Direct integrations providing live data and execution rails
4 Connected Rails
FCore banking (Finacle)
Connected

Customer, account, transaction and charge data. The system of record every agent reads.

RESTRead
NNPCI UPI / IMPS dispute (UDIR)
Connected

Transaction status checks and online dispute resolution for UPI and IMPS.

NPCIRead
NANACH / UPI Autopay mandates
Connected

Mandate status and presentation results for EMIs.

NPCIRead
DWData warehouse
Connected

Historical aggregates for leakage scans and model evaluation.

SQLRead

Autonomy & Permission Boundaries

RBI Compliant
Read DataAccess customer records, historical balances, and KYC documents
Autonomous
Draft DocumentsSynthesize STRs, sanction notes, customer replies, and audit memos
Autonomous
Propose DecisionsFormulate reversal proposals, credit approvals, and settlement offers
Autonomous
Execute on CoreMove funds, post GL entries, update CBS, and file statutory reports
Within limits

Model Evaluation & Gate Profile

14200 Benchmark Cases
99.4%
Precision Score99.2%
Misses / False PositivesZero tolerance passed
Production Gate PolicyZero GL mispostings in 60 days

Multi-Dimensional Performance Benchmark

5-Axis Audited Evaluation
AccuracySpeedComplianceCoverageCost eff.

Pending Human Sign-offs

0 in Queue
✓ All recommendations signed. Desk queue is fully cleared.