Agent Desk

KYC
All agent desksID: KYC · STAGE 0: MAP
Branch Operations·Head, Branch Ops·6 Tools·5 Connectors

Re-KYC Runner

Chases periodic re-KYC by WhatsApp and V-CIP, validates documents against CKYCR and DigiLocker, updates the CBS.

Operational ROI:3.1L accounts due for periodic KYC
Scoping PhaseStage: MAP
Architecture deep-diveTrain agent
Daily VolumeToday
0
Desk standby
Audit Concurrence30 days
—
Human-AI alignment rate
Capacity Returned7 days
0h
Staff hours freed this week
Sign-off QueueReal-time
0items
Queue clean · Zero SLA breach

How it works: Autonomous Execution Pipeline

7 nodes · 3 core banking connectors · 1 AI checkpoints
Deterministic DAG
Due date alertCBSSend reminderWHATSAPPDigiLockerDIGILOCKERValidate docsAI AGENTCKYCR updateCKYCRBranch sign-offKYC refreshed
TriggerSystem callAI Model stepDecision gateHuman sign-offResolvedEscalation
Autonomous DAG Pipeline
Audited Step-by-Step Pipeline Sequence
01
Due date alertSend reminder
WhatsApp
02
Send reminderDigiLocker
DigiLocker
03
DigiLockerValidate docs
AI Agent
04
Validate docsCKYCR update
CKYCR
05
CKYCR updateBranch sign-off
06
Branch sign-offKYC refreshed

Tools & Deterministic Capabilities

Every tool is sandbox-isolated and bound by audit policies
6 Registered Tools
Tool FunctionCapability & Operational MandateTarget ConnectorExecution Policy
list_due_accounts()Lists accounts approaching or past their periodic KYC renewal dateFFinacle CBSAuto-execute
send_whatsapp()Sends a template-based WhatsApp message in the borrower's languageWWhatsApp APISign-off Bound
verify_digilocker()Validates documents pulled from DigiLocker against issuer recordsDLDigiLockerAuto-execute
ckycr_search()Searches the Central KYC Registry for existing KYC recordsCKCKYCR RegistryAuto-execute
schedule_vcip()Schedules a Video Customer Identification Process sessionVKV-CIP KYCAuto-execute
update_cbs_kyc()Updates the KYC status and document references in the core banking systemFFinacle CBSAuto-execute

Connected Core Systems & APIs

Direct integrations providing live data and execution rails
5 Connected Rails
CKCKYC registry (CERSAI)
Connected

Central KYC search and download for onboarding and re-KYC.

CKYCRSearch
DLDigiLocker
Available

Issuer-verified PAN, Aadhaar XML and other documents with customer consent.

OAuthPull documents with consent
VKVideo KYC (V-CIP)
Available

Schedule and retrieve RBI-compliant video KYC sessions.

RESTSchedule sessions
WWhatsApp Business
Connected

Two-way messaging in 11 languages, template-bound for outbound.

CloudSend approved templates
FCore banking (Finacle)
Connected

Customer, account, transaction and charge data. The system of record every agent reads.

RESTRead

Autonomy & Permission Boundaries

RBI Compliant
Read DataAccess customer records, historical balances, and KYC documents
Within limits
Draft DocumentsSynthesize STRs, sanction notes, customer replies, and audit memos
Pilot only
Propose DecisionsFormulate reversal proposals, credit approvals, and settlement offers
Not allowed
Execute on CoreMove funds, post GL entries, update CBS, and file statutory reports
Not allowed

Model Evaluation & Gate Profile

No formal evals recorded yet. Agent is currently in Stage 0 (MAP).

Pending Human Sign-offs

0 in Queue
✓ All recommendations signed. Desk queue is fully cleared.